Refund Policy

Last Updated: March 4, 2026

At Shotspot, we strive to deliver high-quality photos and a seamless experience. This Refund Policy outlines our approach to refunds for digital photo purchases.

Key Policy: Due to the nature of digital goods, refunds are generally not available once photos have been downloaded. However, we are committed to resolving quality issues and delivery problems.

1. Digital Goods Policy

Photos purchased through Shotspot are digital goods. Once you download your photos, the transaction is considered complete and final.

2. When Refunds Are Available

Photos were paid for but never delivered
Wrong photos were delivered
Technical issues prevented download and support could not resolve them
Duplicate charges occurred

3. Quality Issues

If you believe the photos have significant quality issues, contact us before downloading. We may re-edit, replace, or refund depending on the issue.

4. How to Request a Refund

Email shotspotpartners@gmail.com with your order details and a description of the issue.

5. Refund Processing

Approved refunds are processed through Stripe and returned to your original payment method. Timelines vary by payment provider.

6. Non-Refundable Situations

You changed your mind after downloading the photos
You disagree with the photographer's artistic style
You failed to download within the 30-day retention period

7. Photographer Refund Policy

If a refund is issued due to a photographer's error or negligence, Shotspot may deduct the refund amount from the photographer's earnings.

8. Buyer Confidence Guarantee

If you have concerns about quality or delivery, contact us before downloading and we will work with you to ensure a positive experience.

9. Disputes & Chargebacks

Always contact us first for the fastest resolution. Chargebacks can take weeks to process and may not result in a refund.

10. Contact Us

Shotspot, LLC
Email: shotspotpartners@gmail.com